Refund policy

LUMIR REFUND POLICY

Launch Period (First 200 Orders)
During our launch period, all orders come with a 30-day money-back guarantee starting from the date of delivery. If you are not satisfied for any reason, contact us within 30 days for a full refund.

Standard Policy (Order #201 Onwards)
All orders placed after our first 200 customers are covered by a 14-day return window from the date of delivery.

How to Request a Refund
To initiate a refund, contact us at [TU-EMAIL] with your order number. We do not require returned products for defect or satisfaction claims. Once your refund is approved, funds will be returned to your original payment method within 5–10 business days.

Shipping Costs
Original shipping costs are non-refundable. LUMIR is not responsible for return shipping costs.

Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the item. We will offer a replacement or full refund.

Contact
For any questions about this policy, reach out to us at mrodriguezardu955@gmail.com.